1. Help Center
  2. Frequently Asked Questions

Can I change how much a donor covers in transaction costs?

Please reach out to your Customer Success Manager or Support to discuss modifying this formula.

By default, all Fundraise Up accounts use an automatic calculation to determine the amount in transaction costs presented to the donor to maximize the number of times that a donor fully covers the payment processor and platform fees.

We can assist you in adjusting that amount presented, but at this time, modification is not available in the Fundraise Up dashboard. 

As such, please contact your Customer Success Manager or Support at Support@fundraiseup.com for assistance with changing to a manual cost calculation to adjust the cost amount shown to donors.

Please be aware that this only affects costs presented to the donor - the fees assessed of each donation will remain the same for you as an organization as per your account configuration.