Managing Administrative Email Notifications

As a Fundraise Up user, there are a range of email notifications available to keep you up to date on your account's performance. Choose only the ones you want to receive.

All notifications are sent to you and your Team members in Fundraise Up. You can choose which notifications you receive by going into your user account's notification settings.

Each user can customize their own notifications separately, so that people can stay up to date on those things most relevant to their responsibilities.

Notifications

Successful Payments

Receive an email for every successful donation.

Refunded Payments

Any refund initiated by a Fundraise Up dashboard user from your organization and a refund notification will also be sent to the donor.  

Failed Payments

Any recurring plan where the payment method fails or has issues. A similar email will also be sent to the donor.

Early Fraud Warning Received

Suspected fraudulent activity provided by card issuers where transactions might be disputed in the future. 

Payment Disputed

Notification when a donor submitted a dispute for the transaction.

Cancelled Recurring Plan

When the donor or organization cancels a recurring plan, we will also send an email to the donor.

Failed Recurring Plan

Notification is sent when a recurring plan was marked as failed by the system and will not attempt future donations.

Changed Amount of Recurring Plan

This is sent when the donor modifies the amount.

Changed Charge Date of Recurring Plan

This is sent when the donor modifies the recurring date.

Changed Payment Method of Recurring Plan

This is sent when the donor modifies the payment method.

Daily Report

A summary of all transactions which succeeded the prior day.

Weekly Report

A summary of all transactions which succeeded the prior week.

Monthly Report

A summary of all transactions which succeeded the prior month.

Integration Report

A summary of all integration sync attempts attempted the prior week.

New P2P Fundraiser

Receive an email for every new P2P fundraiser created.

Updated P2P Fundraiser

Receive an email when P2P details are updated. 

P2P Fundraiser Goal Reached

Receive an email when P2P fundraiser reached their goal