Enabling Venmo in Fundraise Up

Allow your donors to make one-time donations using Venmo, the app-based payment service your US donors likely use every day for bills, friends, and local purchases. Venmo donations are processed through your connected PayPal account.

Venmo is at this time only available to donors and organizations with US bank accounts. 

Connecting your PayPal account

To get started taking Venmo donations, first confirm that you've connected a PayPal account to your Fundraise Up account. To do so:

  • Go to the Fundraise Up dashboard,
  • Click your name in the top right, and choose Settings from the dropdown menu,
  • Click Payment options in the left hand menu,
  • Scroll down to Payment processors section, and:
    • if PayPal shows as connected, you're all set!
    • if PayPal shows as not connected, click on its row, then click Connect PayPal account button on its settings screen.

Enabling the Venmo payment option

Now that you've confirmed that your PayPal account is connected, enabling Venmo is a one-step process. To do so:

  • Return to the Payment options settings screen, 
  • Click the row for Venmo,
  • Click the Enable Venmo button, and you're done!

Reviewing how Venmo works in Checkout

Once Venmo is enabled, donors making one-time donations on the following platforms will see a Venmo button option during Checkout:

  • Desktop: All browsers
  • Mobile: Safari on iOS/iPadOS and Chrome on Android
    • These limitations are based in the Venmo API served via PayPal, and support cannot be extended to other popular mobile browsers like Chrome on iOS until and unless they change their API. 

Venmo cannot be used to make test donations. As such, the Venmo button will not display in the checkout when Test Mode is enabled.

On desktop browsers

Donors who click the Venmo button from a desktop browser will be provided a screen with a QR code that they can scan from their phone's camera to approve their Venmo payment. 

Venmo QR example

Please note that the popup, as shown here, has a message saying "No fees no matter how you pay". This is unmodifiable by us or you, and is Venmo attempting to notify the donor that they themselves won't be charged additional fees by Venmo on top of their total donation amount. 

Within the Venmo app proper where they approve the payment, they will not have the option of changing the amount to be donated. 

After they approve their payment in the Venmo app, their desktop browser will move the checkout along to the Personal information screen, pre-filled with the first name, last name, and email on their Venmo account. They are allowed to edit that and proceed as needed, finalizing the donation.

On mobile browsers

Donors who click the Venmo button from a mobile browser will be taken to the Venmo app proper where they approve the payment, and they will not have the option of changing the amount to be donated. 

After they approve their payment in the Venmo app, they will be redirected back to their mobile browser which will move the checkout along to the Personal information screen, pre-filled with the first name, last name, and email on their Venmo account. They are allowed to edit that and proceed as needed, finalizing the donation.

Notifications

In addition to the "Donation receipt" email template you may have enabled, donors will also receive a push notification from the Venmo mobile app that their transaction has gone through.

Similarly, if their donation is refunded, they will receive a push notification that their transaction has been refunded, in addition to the "Donation refund" email template you may have enabled.