Frequently Asked Questions

Find answers to other questions that are asked often, but don't necessarily fit into any of our other categories.

• Why was my email address rejected?
• Why aren't cents or decimals on by default?
• What FAQ tooltips appear during donation checkout?
• SOC 1 and 2 Compliance: Is Fundraise Up SOC compliant?
• Is Fundraise Up SCA and 3D Secure compliant?
• How are Stripe Customers used?
• Does Fundraise Up work within in-app browsers?
• How do I access and receive my donation money from Fundraise Up?
• Do I have to leave my current donation management service or CRM?
• Can I change the payment currency on a recurring plan?
• Is donor coverage of fees tax deductible?
• How will donations appear on my donors' bank statements?
• Can I embed donation forms on multiple websites?
• Why doesn't Fundraise Up provide annual giving summary receipts?
• Can I add video to my donation checkout?
• Can I use Fundraise Up internationally (outside U.S. and Canada)?
• Do I need to do install anything to get the mobile version of the donation checkout?
• Can I have more than one campaign (donation form) on my site?
• How long does it take to install?
• Do I have to be a 501(c)(3) to use Fundraise Up?
• Is there a contract or some time period obligation (lock-in)?
• Is there a setup fee?
• Is there a monthly fee?
• Need to troubleshoot common donation issues?