Frequently Asked Questions

Find answers to other questions that are asked often, but don't necessarily fit into any of our other categories.

• Does Fundraise Up support cryptocurrency donations?
• Do recurring plans continue to charge even if the Stripe account they use has been disconnected?
• Is Fundraise Up California Consumer Privacy Act (CCPA) Compliant?
• Why doesn't Fundraise Up offer UGX as a currency?
• Can you change the campaign of a P2P once it has been created?
• I made a refund on my Stripe dashboard. Why don't I see it in Fundraise Up?
• How long does it take for credit or debit card transactions to clear?
• Can I use Fundraise Up to sell tickets for a Gala or other live fundraising event?
• Why doesn't Fundraise Up answer supporter emails directly?
• What browsers does Fundraise Up work best on?
• Where can I change my email notification settings?
• What does the error "This Connect account cannot currently make live charges." mean?
• How can I use Fundraise Up on my iPad?
• How can Supporters update their credit cards?
• How to stop social proof and reminder popups on my website?
• Why can't I see some settings on my Fundraise Up dashboard?
• Will I lose my mapping rules if I disconnect my CRM from Fundraise Up?
• Does Fundraise Up accept Debit Cards for donations?
• Can Fundraise Up keep working while our website is down?
• How do I uninstall Fundraise Up?
• Why does Fundraise Up Virtuous mapping rules only displays Project and Segment?
• How can I prevent Google Translate from offering to override localized content?
• Why can't my donors pay via bank transfer or direct debit, even if I've enabled those options?
• How can I create a single Payout report that has both PayPal and Fundraise Up data?
• Why do I have two records in Bloomerang for the first installment of a recurring plan?
• How can I create a single Payout report that has both Stripe and Fundraise Up data?
• Why do I not see Payment options or Receipts under my settings?
• Can I delete test donations?
• Are the Donor Map markers exact?
• Can I use Fundraise Up in a website powered by Angular?
• Does Fundraise Up have online auction functionality?
• Why aren't cents or decimals on by default?
• Why don't I see a cancel option for a recurring donation?
• Why do my PDF receipts say TAX IDENTIFICATION NUMBER at the bottom?
• Why don't I see my campaigns in the Salesforce integration?
• How do I clear my cache on Safari on iOS?
• How do I clear my cache on Microsoft Edge desktop?
• How do I clear my cache on Google Chrome on Android?
• How do I clear my cache on Google Chrome desktop?
• How do I clear my cache for Safari on macOS?
• How do I clear my cache for Firefox on macOS?
• How do I clear my cache for Chrome on iOS?
• What does the "Something went wrong" sync error mean?
• How can donors access their Donor Portal?
• Will I lose my CRM integration mapping rules if I change the user account?
• How can I upload past donations to Double the Donation?
• How can I edit custom Questions asked during Checkout or P2P setup?
• How can I stop my recurring test donations?
• Can I charge previously failed or skipped installments?
• Why did my checkout stop offering ACH?
• Should I use Google Translate on Fundraise Up checkout?
• Can I use a tablet to implement Fundraise Up on my website?
• Where can I find Fundraise Up's PCI Attestation of Compliance?
• How does Fundraise Up handle anonymous donations?
• Why can't I log in to Fundraise Up using the provided password?
• Why I can't find the Fundraise Up app in Zapier?
• Why is the color of my logo not consistent?
• Why do I see a Too Many Requests message in the Fundraise Up dashboard?
• Does Fundraise Up work within in-app browsers?
• Can I disable the installment receipt for only one of my recurring donors?
• How can I make test ACH donations on Fundraise Up?
• Which of my Elements is performing best?
• How can I start a recurring plan on a future date?
• Do I need to create a Plaid account before enabling Plaid in Fundraise Up?
• How can I see which donations are in each Stripe Payout?
• Why can't I make a recurring plan with a future start date with ACH?
• How can I disconnect a CRM instance when the connection fails?
• Why isn't Apple Pay displaying on my Checkout?
• Can I change the color of buttons in Checkout?
• Why are the donor addresses in all capital letters?
• How can I change my Stripe payout schedule?
• Does Fundraise Up have a physical card reader for events?
• Why are addresses not populating on Raiser's Edge NXT constituents?
• Why was my email address rejected?
• What FAQ tooltips appear during donation checkout?
• SOC 1 and 2 Compliance: Is Fundraise Up SOC compliant?
• Is Fundraise Up SCA and 3D Secure compliant?
• How are Stripe Customers used?
• How do I access and receive my donation money from Fundraise Up?
• Do I have to leave my current donation management service or CRM?
• Can I change the payment currency on a recurring plan?
• Is donor coverage of fees tax deductible?
• How will donations appear on my donors' bank statements?
• Can I embed donation forms on multiple websites?
• Why doesn't Fundraise Up provide annual giving summary receipts?
• Can I add video to my donation checkout?
• Can I use Fundraise Up internationally (outside U.S. and Canada)?
• Do I need to do install anything to get the mobile version of the donation checkout?
• Can I have more than one campaign (donation form) on my site?
• Do I have to be a 501(c)(3) to use Fundraise Up?
• Is there a contract or some time period obligation (lock-in)?
• Is there a setup fee?
• Is there a monthly fee?
• Need to troubleshoot common donation issues?
• How can I check my donations sync statuses?
• What are Stripe Disputes?
• What is the Early Fraud Warning status?
• How are recurring plans that are set up on the 29, 30, or 31st of the month when a particular month does not have that many days?
• Understanding Donation and Recurring Plan Statuses
• Can our donors get a consolidated annual receipt?
• Can I enter cash or check donations using Virtual Terminal?
• Why is my Stripe payout transaction description cut off or missing the donor's name?
• Does Fundraise Up integrate with SurveyMonkey?
• Can I issue a partial refund via Fundraise Up?
• How can I see what emails a donor has received?
• How can I resolve PayPal donation errors?
• Can I use the HubSpot integration if I only have HubSpot Professional?
• Can I use Fundraise Up in a website powered by React?
• Why are images in my emails the wrong size, or blurry?
• Can I add an end date to a recurring plan?
• Can donors make recurring donations via Venmo?
• How can the donor change the payment method for their recurring plan?
• What is a PayPal IPN notification warning?
• What is the difference between the Recurring tab and Donations tab filtered to only recurring installments?
• How can I add someone to my Fundraise Up team?
• How can I give each of my accounts a unique identifier?
• Why I can't find my Raiser's Edge campaign in Special Rules?
• How do you manage multiple integrations with Double the Donation?
• What does Stripe Guest Contact mean?
• Can I set an offline amount to be reflected in goal meter elements?
• Can I change how much a donor covers in transaction costs?
• How can I tell what payment option was used for a donation?
• Where can I update our organization's legal information and address?
• Can I use Fundraise Up in a website powered by Vue.js?
• Can I change the frequency of an existing recurring plan?
• Why am I receiving a tender.Type error when syncing to Neon CRM?
• Why doesn't Stripe's test credit number always work on the donation form?
• Does Fundraise Up support single sign-on (SSO)?
• Why am I getting a 403 status error when trying to verify my Apple merchant ID file?
• Why do I have two records in Raiser's Edge NXT for the first installment of a recurring plan?
• How can I change the bank account my Stripe payouts go to?
• Can credit card payments be disabled?
• Can I use my own fonts in checkout or on elements?
• Why does Fundraise Up Virtuous integration always opt-out contacts from email?
• Do refunded donations appear in goal meter or stat counter elements?
• What elements can be used in emails?
• Why do emails from Fundraise Up look different in my email client?
• How is fee coverage handled for recurring plans?
• Can CVC be optional in Virtual Terminal?
• Does PayPal offer nonprofit rates or fee discounts?
• Does Stripe offer nonprofit rates or fee discounts?
• Does Fundraise Up work on Internet Explorer?
• Is auto-updating of card expiration dates GDPR compliant?
• Can I pause a P2P fundraiser in my donor portal?
• What do Stripe Risk Evaluations mean?
• Why can't I search by Supporter ID?
• Why can't I use the tab keys to navigate options on dropdowns in the admin dashboard?
• How can I change my phone number for Two-Factor Authentication?
• How can I open Fundraise Up checkout without embedding an element?
• Can I require the donor's address on all Gift Aid donations?
• How do I submit a feature request for Fundraise Up?
• How can I display a checkout with only one amount?
• What are micro-deposits?
• Can I make daily recurring plans with Fundraise Up?
• Can we use PayPal as the only payment processor?
• Where can I locate my browser's current URL?